ZiaCart.com is an online shopping platform offering a wide range of high-quality products at competitive prices, ensuring a seamless and secure shopping experience. For more details checkout Company Profile.
How do I create an account on ZiaCart.com?
Click on the “Sign in” button on the homepage and then click on register button, enter your email, your account is automatically set up and signed in, check your email for account password (You can your change your account password any time by going into account details tab under your account dashboard).
Do I need an account to shop on ZiaCart?
No, you can shop as a guest, but creating an account allows you to see your recent orders, save shipping addresses, and receive exclusive offers.
Is shopping on ZiaCart.com secure?
Yes, we use industry-standard security measures, including SSL encryption and secure payment gateways, to protect your data.
2. Orders & Payments
How do I place an order?
Browse products and add items to your cart.
Proceed to checkout and enter your details.
Choose a payment method and complete placing your order.
You can see your order details with order number on your screen after successfully placing an order.
What payment methods do you accept?
We accept: ✅ Cash on Delivery ✅ Online Bank Transfer
Can I modify or cancel my order after placing it?
Orders can be modified or canceled by contacting our support team on WhatsApp or on Email (ASAP before shipping). Please contact our support team immediately for assistance.
How do I apply a discount code?
Enter the discount code at checkout before making the payment. If the code is valid, the discount will be applied automatically.
3. Shipping & Delivery
Do you offer worldwide shipping?
No, we ship only within Pakistan.
How long will it take to receive my order?
Standard delivery times: 📍 Within Pakistan: 1-3 business days
How can I track my order?
Once your order is shipped, you can track it by typing order number into order tracking page. (You can find order tracking button/link on homepage header and footer of our website. If you need help regarding your order tracking do contact our support team on WhatsApp.
What are the shipping charges?
We provide Free Shipping on all products.
4. Returns & Refunds
What is your return policy?
We accept returns within 15 days of delivery. For further details checkout our Return & Refund Policy
How do I return a product?
Contact our support team at support@ziacart.com with your order details and reason for return.
Await confirmation and instructions from our team.
Ship your item to the address provided in the return confirmation email.
For further details checkout our Return & Refund Policy Or do you any questions or concerns, please reach out to our customer support team on WhatsApp or on Email.
When will I receive my refund?
Refunds are processed within 7-10 business days after the returned item is received and inspected.
What if I receive a damaged or incorrect product?
Contact our customer support team on WhatsApp or on Email ASAP with photos of the damaged/incorrect item, and we will resolve the issue promptly.
Click “Lost your Password” on the login/sign in page, enter your email, and follow the instructions to reset your password.
How do I update my account details?
Log in to your account and navigate to the “Account Details” section to update your details.
Is my personal information safe with ZiaCart.com?
Yes, we follow strict data protection policies and never share your information with third parties without consent. For further details checkout our Privacy Policy.
7. Promotions & Discounts
How do I stay updated on offers and discounts?
Subscribe to our newsletter and follow us on social media for the latest deals.
